FOSSPass / Support
FOSSPass support
Need help with FOSSPass? Email [email protected]. A real person who works on FOSSPass reads every message.
Please mention your phone model, its iOS or Android version, and the barcode type or pass that causes trouble. Do not send us real card numbers.
Frequently asked questions
Which barcodes are supported?
QR, EAN-13, EAN-8, UPC-A, UPC-E, Code 128, Code 39, ITF-14, Codabar, PDF417, Aztec and Data Matrix, both for scanning and for showing.
How do I add a pass from an email or a website?
Open the .pkpass file and choose FOSSPass in the "Open
with" or share sheet. You can also save the file and import it with
the import button in the app.
The scanner at the till can't read my card
Open the card so the barcode is shown on its white panel. FOSSPass turns the brightness up automatically. Hold the phone flat and steady, a hand's width from the scanner. If it still fails, check that the barcode type you picked matches the one on the physical card.
The app says my card number is invalid
EAN, UPC and ITF numbers end in a check digit. FOSSPass refuses a number whose check digit does not match, which usually means a typo. Compare it with the card, or scan the card instead.
Can I back up or sync my cards?
Not yet. Your cards are stored only on this device. An optional, end-to-end-encrypted sync that you can host yourself is planned.
Do I need to allow camera access?
No. The camera is only used for scanning. You can always add a card by typing its number.
Does FOSSPass connect to the internet?
No. It makes no network requests at all. See the privacy policy.